Frequently Asked Questions
Quick answers to common questions.
Is The Elderly Care Companion free?
Yes. It is a nonprofit project and all core features are free for families and caregivers.
Do I need medical training to use it?
No. The app is designed for everyday family members and caregivers, with simple language and clear guidance.
Is my family's information private?
Yes. All profiles, memories, and family updates are private by default. Only members you approve can see shared information.
Does the app give medical advice?
No. The app offers general, supportive guidance only. Always consult a qualified healthcare provider for medical concerns. In an emergency, call your local emergency number.
Can the AI companion diagnose conditions like dementia?
No. The AI companion is trained to avoid diagnoses and to recommend professional help or emergency services when needed.
Can I invite other family members?
Yes. You can invite family members or caregivers from the Family page. They need your approval before viewing private information.
Can I delete my account and data?
Yes. You can delete your data or your entire account permanently at any time from your Profile page. You can create a new account afterward.
Does the app work on my phone?
Yes. The app is responsive and works on phones, tablets, and computers. There is a mobile-friendly bottom navigation bar.
Are the resources in the directory real?
Yes. We list verified national organizations, and the search tool looks up real resources from the internet based on what you type.
Who do I contact for help?
Visit our Contact page to reach the project owner by email with any questions or concerns.
Still have questions? Visit our Contact page to reach us.